Client Question: How can we ensure long-term sustainability by measuring the revenues
from and costs to serve our clients?
Webster Pacific became part of an internal client team assessing internal data and systems.
Answer: Using labor costs and general ledger data, Webster Pacific developed a metric and helped client implement a high-fidelity prototype Excel model to determine, on an monthly basis, which clients are sustainable, based on revenues earned and costs to serve. Webster Pacific’s work enabled and guided client towards a long-term systems solution.